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Patient Notice - Coronavirus Update 30/09/2020

As of the 29th May the Chief Dental Officer for England has issued a statement indicating that

Today, we are asking that all dental practices commence opening from Monday 8 June for all face to face care, where practices assess that they have the necessary IPC and PPE requirements in place.

Our commitment to providing the best and safe care over the last two months has led to our dental practice being ‘at the ready’ for some time prior to this announcement. (see section on New Safety Protocols and Equipment).

However this does not mean we are able to return to ‘normal service’. The Chief Dental Officer of England would like dental practices to not carry out routine dental Care but only that which is deemed ‘Urgent’ or an ‘Emergency’.  I would also like to add that we will see patients that are deemed ‘Necessary’ in order to avoid an urgent situation.

This means that all routine examination’s will be re-appointed to a different  time in the year.  

Those patients that are deemed to be either ‘Urgent’ ‘Emergency’ or ‘Necessary’ will be seen where advice cannot be given over the phone.

Remember you will still be triaged for covid symptoms and if deemed covid positive will be referred to our regional covid positive dental sites for urgent dental care. 

There is a new standard protocol for patient attendance at our practice  and I would like you to read this information prior to your booked attendance.

Be rest assured we have your  dental health and safety in hand.

All the best

Darren and Jenny

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Address

Darren Bywater Dental Implant Centre,
2 Main Avenue,
Allestree,
Derby,
Derbyshire,
East Midlands
DE22 2EF

Telephone

Implant line: 01332 550933

Dental Complaints

We strive to offer excellent service for all of our patients. We treat any complaint very seriously in order to fully understand the issues and to improve our services where necessary.

For any non-NHS dental complaints - please read our Complaints Policy (pdf document - opens in a new window), for more information you can visit the website www.dentalcomplaints.org.uk. General information concerning dentistry regulation can be found on the General Dental Councils website here www.gdc-uk.org (Offsite link opens in a new window)

For any complaint regarding our NHS services, please use the following details:

Telephone: 0300 311 22 33

Email: england.contactus@nhs.net

Post:

NHS ENGLAND

PO BOX 16738

REDDITCH B97 9PT

The NHS office is open during normal working hours and will handle any NHS related complaint on behalf of our practice.

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